Support

Returns

Last updated: September 10, 2026

Complete return and refund policies will be posted before ordering opens.

These are the principles they will be built on.

Your rights come first

Whatever we publish will sit on top of your rights as a consumer, not in place of them. Where local law gives you a cancellation or refund right, that right applies.

Damaged, faulty or wrong items

If something arrives damaged, faulty or not what you ordered, that is ours to fix — we will replace or refund it, and we will not ask you to cover return postage on an item that was wrong when it reached you.

Opened products

Cosmetics that have been opened generally cannot be resold, so there will be limits on returning an opened product. Those limits will be stated plainly, including what counts as opened.

Reactions and sensitivity

Skin reacts differently to the same formula, which is why every product will carry a full ingredient list and a recommendation to patch test before first use. If a product does not agree with you we want to hear about it — that is information about the formula.

Questions

If you want to know what the policy will say before you buy, ask us — get in touch.