Support

Returns

Last updated: 9 September 2026

Sequence has not sold anything yet, so there is no returns policy in force. The full policy will be published here before the shop opens. These are the principles it will be built on.

Statutory rights come first

Whatever we write will sit on top of your rights as a consumer, not in place of them. Where local law gives you a cancellation or refund right, that right applies regardless of what our policy says.

Damaged, faulty or wrong items

If something arrives damaged, faulty or not what you ordered, that is our problem to fix and we will replace or refund it. We will not ask you to pay return postage on an item that was wrong when it reached you.

Opened cosmetics

Cosmetics that have been opened generally cannot be resold, so there will be limits on returning an opened product simply because it was not for you. We will state those limits plainly — including what counts as opened — rather than leaving them to be discovered at the point of claim.

Reactions and sensitivity

Skin reacts differently to the same formula, which is why we will publish a complete ingredient list for every product and ask you to patch test before first use. If a product does not agree with you, we want to hear about it — that is information about the formula, and we would rather have it than not.

Orders we cancel

If we decline or cancel an order before dispatch, any payment taken for it is refunded in full.

Questions

Nothing to return yet, but if you want to know what the policy will say before you buy, ask us — get in touch.